Frequently Asked Questions

Everything you need to know about shopping with TOPTOY

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your toys safety certified?

Yes, all products at TOPTOY undergo rigorous testing and meet or exceed international safety standards, including ASTM and CE certifications.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer gift wrapping services?

Yes, you can select the gift wrapping option at checkout for a small additional fee. We also offer personalized digital gift messages free of charge.