Returns & Exchanges

At TOPTOY, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unopened packaging.

1

Initiate Your Request

Log into your account or visit our Returns Portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack your items in their original box and include all manuals and accessories to ensure a full refund.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing